Our Experienced Team
Established in 1989, we are a Friendly, Family-Run Residential Care Home for Older Persons, focused on Person-Centred care.
At present we have a further three members of staff who have been with us for more than fifteen years, including our care coordinator Tracie. Several other staff have served many years of continuous employment at The Grange.
This ensures a continuity of care for our residents and means that the family environment is enhanced by the fact that the use of agency staff is extremely rare.
We are a happy home that people seem to warm to, giving care where needed and respect always. In testament to the care we provide, we have some current residents that have, in turn, had relations and friends as previous residents.
We have always operated with a higher than standard number of staff on duty. All staff have up to date certified training.
Our staff are our most valuable commodity. Whilst full certified training is given, our rigorous recruitment process begins with finding people with a genuine caring nature.
1. Our Aim
We strive to provide an outstanding service that meets the individual needs of those entrusted to our care. We believe relationships are fundamental to our ongoing success, as we take pride in getting to know our residents, their loved ones, and our team members. By embracing our mission and core values we will enable them the extraordinary people living in our homes to live full and rewarding lives.
2. Our Mission
Care Mission
To provide high-quality, personalised care for each resident by empowering them to express their individual wishes and desires.
Team Mission
To ensure that our workforce is filled with cheerful, responsive, and skilled professionals who will strive to meet the needs and wishes of those they care for.
Provider Mission
To be an innovative & committed provider who continually endeavors to provide its residents with the best quality of life possible.
Family Mission
To make The Grange feel like a home so that it provides a sense of family for each resident and their families in their own unique way. We hope that with our assistance residents will create a rich family and community life.
3. Our Values
Privacy
Uphold each individual’s privacy so they may have undisturbed independent time when they wish.
Dignity
Treat each individual honorably and without undermining them in order to maintain their dignity.
Respect
Treat people with the respect that we would like to be treated with. Ensure an inclusive and enjoyable environment.
Individuality
Embrace differences between one another, and respect an individual’s desires and wishes.
Independence
Where independence can be exercised encourage residents to act for themselves where capacity permits.
Choice
Provide the correct help and support to empower residents to express their own desires and wishes.
Safety
Create an environment where all staff and residents feel safe and secure.
Teamwork
Work with others who promote our values and mission to achieve shared goals.
Community
We encourage friends and relatives to spend time with residents and to join in our community activities.
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Message from Our Regional Manager Charli Hicks
Whether it’s senior care services or any form of quality care, these testimonials tell the story of our premium client service.
The Grange Residential Home
Established in 1989, we are a Friendly, Family-Run Residential Care Home for Older Persons, focused on Person-Centred care. We are located on a quiet residential road in 2 The Street, Kennington, Ashford, Kent TN24 9EX, standing in delightful gardens, yet very much part of our local community.
Charli Hicks
Regional ManagerMy Name is Charli and I am the Regional Manager here at The Grange. I have been working in Health and Social Care for 17 years and during that time I have worked in a variety of roles including Cleaner, Activities co- ordinator, Senior carer, Deputy Manager and Registered Manager. My role as RM will be to oversee and certify that all CQC compliance is completed to the highest standards and to ensure the care home teams are well supported, allowing them to focus on caring for our residents.
Sandra Mercer
ManagerMy name is Sandra, and I am the manager of The Grange, I have worked in social care for 29 years in many aspects of care 17 years has a manager . I started as a support teacher at a primary school and then moved on from there to care. When I started at The Grange I had a very warm welcome by staff, residents, and Owners.
Tracie Lawrence
Deputy ManagerI started at the Grange in 1996 and to me the residents I care for and my colleagues are part of one big family
There is something unique about The Grange, as soon as you walk through the front door you can feel how homely and caring all the staff are and our care for our residents in their home is paramount
Megan Lawrence
Activity CoordinatorI began working at The Grange when I was 14 years old. Having grown up there, it has become my second home and extended family. I love everything about The Grange, from the people to the atmosphere. I feel incredibly fortunate to have such a wonderful work environment, and my role enables me to ensure our residents enjoy the highest quality of life. I couldn’t ask for a better place to work.
