About Us

Our Experienced Team

Established in 1989, we are a Friendly, Family-Run Residential Care Home for Older Persons, focused on Person-Centred care.

At present we have a further three members of staff who have been with us for more than fifteen years, including our care coordinator Tracie. Several other staff have served many years of continuous employment at The Grange.

This ensures a continuity of care for our residents and means that the family environment is enhanced by the fact that the use of agency staff is extremely rare.

We are a happy home that people seem to warm to, giving care where needed and respect always. In testament to the care we provide, we have some current residents that have, in turn, had relations and friends as previous residents.

We have always operated with a higher than standard number of staff on duty. All staff have up to date certified training.

Our staff are our most valuable commodity. Whilst full certified training is given, our rigorous recruitment process begins with finding people with a genuine caring nature.

1. Our Aim

We strive to provide an outstanding service that meets the individual needs of those entrusted to our care.  We believe relationships are fundamental to our ongoing success, as we take pride in getting to know our residents, their loved ones, and our team members. By embracing our mission and core values we will enable them the extraordinary people living in our homes to live full and rewarding lives.

2. Our Mission

Care Mission

To provide high-quality, personalised care for each resident by empowering them to express their individual wishes and desires.

Team Mission

To ensure that our workforce is filled with cheerful, responsive, and skilled professionals who will strive to meet the needs and wishes of those they care for.

Provider Mission

To be an innovative & committed provider who continually endeavors to provide its residents with the best quality of life possible.

Family Mission

To make The Grange feel like a home so that it provides a sense of family for each resident and their families in their own unique way. We hope that with our assistance residents will create a rich family and community life.

3. Our Values


Uphold each individual’s privacy so they may have undisturbed independent time when they wish.


Treat each individual honorably and without undermining them in order to maintain their dignity.


Treat people with the respect that we would like to be treated with.  Ensure an inclusive and enjoyable environment.


Embrace differences between one another, and respect an individual’s desires and wishes.


Where independence can be exercised encourage residents to act for themselves where capacity permits.


Provide the correct help and support to empower residents to express their own desires and wishes.


Create an environment where all staff and residents feel safe and secure.


Work with others who promote our values and mission to achieve shared goals.


We encourage friends and relatives to spend time with residents and to join in our community activities.

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Message from Our Regional Manager Charli Hicks

Whether it’s senior care services or any form of quality care, these testimonials tell the story of our premium client service.

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The Grange Residential Home

Established in 1989, we are a Friendly, Family-Run Residential Care Home for Older Persons, focused on Person-Centred care. We are located on a quiet residential road in Portswood, Southampton, and near the picturesque Southampton Common; standing in delightful gardens, yet very much part of our local community.

Charli Hicks
Regional Manager

My Name is Charli and I am the Regional Manager here at The Grange. I have been working in Health and Social Care for 17 years and during that time I have worked in a variety of roles including Cleaner, Activities co- ordinator, Senior carer, Deputy Manager and Registered Manager. My role as RM will be to oversee and certify that all CQC compliance is completed to the highest standards and to ensure the care home teams are well supported, allowing them to focus on caring for our residents.

Sandra Mercer

My name is Sandra, and I am the manager of The Grange, I have worked in social care for 29 years in many aspects of care 17 years has a manager . I started as a support teacher at a primary school and then moved on from there to care. When I started at The Grange I had a very warm welcome by staff, residents, and Owners.

Tracie Lawrence
Deputy Manager

I started at the Grange in 1996 and to me the residents I care for and my colleagues are part of one big family
There is something unique about The Grange, as soon as you walk through the front door you can feel how homely and caring all the staff are and our care for our residents in their home is paramount

Megan Lawrence
Activity Coordinator

I began working at The Grange when I was 14 years old. Having grown up there, it has become my second home and extended family. I love everything about The Grange, from the people to the atmosphere. I feel incredibly fortunate to have such a wonderful work environment, and my role enables me to ensure our residents enjoy the highest quality of life. I couldn’t ask for a better place to work.

Fast service

Our services are fast and reliable. You can always count on us as we are efficient in what we do.

Expert team

We employ a highly trained and expert professional with years of experience in care provision.

Affordable prices

We only offer a cost-effect solution for our services while being the market best in care provision.

Award winning

We have not only nearly 40 years of experience but we also acquired many prestigious awards for our services.

Modern technology

We make use of modern technology in the best possible way to provide our residents with the highest quality residential care.

Always open

We are always open. You can get to us any time 24/7. Our professional’s team is always happy to help.