Privacy Policy
At The Grange, we are committed to protecting the privacy and personal information of our residents, website users, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Introduction
This Privacy Policy applies to The Grange Residential Home, located at 2 The Street, Kennington, Ashford, Kent TN24 9EX, and governs the collection and use of personal data through our website and services.
2. Information We Collect
2.1. Personal Information
We may collect personal information that can identify you, such as your name, address, phone number, email address, and other relevant details. This information may be collected when you:
- Contact us through our website or via email.
- Enquire about our services or request information.
- Visit our care home.
2.2. Non-Personal Information
We may also collect non-personal information about your interactions with our website, such as your IP address, browser type, operating system, and browsing behavior. This information is used to improve our website’s functionality and user experience.
3. How We Use Your Information
3.1. Providing Services
We use the personal information collected to provide and manage our care services, including:
- Assessing and planning care needs.
- Communicating with residents, their families, and representatives.
- Handling enquiries and providing information about our services.
3.2. Website Improvement
Non-personal information collected through cookies and similar technologies helps us understand how visitors use our website and allows us to enhance the user experience.
3.3. Marketing Communications
With your consent, we may use your contact information to send you updates, newsletters, or promotional materials. You can opt-out of these communications at any time.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With your consent: We may share information with third parties if you have given us explicit consent to do so.
- Service Providers: We may share information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are bound by confidentiality agreements.
- Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet or storage system can be guaranteed to be 100% secure.
6. Your Rights
You have the following rights concerning your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request correction or updating of your personal information if it is inaccurate or incomplete.
- Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
- Objection: You can object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us understand your preferences and improve site functionality. You can control cookies through your browser settings and opt-out of certain types of cookies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Address: 2 The Street, Kennington, Ashford, Kent TN24 9EX
- Phone: 01233 621824
- Email: care@thegrangeashford.co.uk
